Warranty and Repairs
We make all our jewellery with lots of love and care and its important to us you are happy with your purchase, as you have bought more than jewellery you are part of our ocean loving tribe.
Each Mermaid Collective ocean treasure is carefully hand made from the highest quality materials. Given the delicate nature of a hand made process, we offer a 3 month manufacturing warranty on all Mermaid Collective pieces from date of purchase. This warranty covers manufacturing faults (but does not cover neglect or wear & tear) and we will at our discretion replace or repair your damaged product with proof of purchase (whether that be store receipt or bank statement).
Mermaid Collective if possible does offer a repair service to our treasures that has been damaged out of the 3 month period at a cost determined on each situation.
Please contact us directly regarding any warranty claim at firstname.lastname@example.org
Salty kisses and Mermaid Wishes,
**Please do not bring repairs to our market locations **
Collecting Your Jewellery
As soon as your jewellery has been repaired we will call you to say that it is ready for collection or postage.
As we only have one jewellery designer please expect a turnaround time of 3-4 weeks minimum for repairs.