Warranty and Repairs
Each Mermaid Collective ocean treasure is carefully hand made from the highest quality materials. Given the delicate nature of a hand made process, we offer a 3 month manufacturing warranty on all Mermaid Collective pieces from date of purchase. This warranty covers manufacturing faults (but does not cover neglect or wear & tear) and we will at our discretion replace or repair your damaged product with proof of purchase (whether that be Store Receipt or Bank Statement).
Mermaiid Collective if possible does offer a repair service to our Jewellery that has been damaged out of the 3 month period at a cost where we see fit. Unfortunately if your product is part of old stock, we are unable to repair it.
Please contact us directly regarding any warranty claim on firstname.lastname@example.org.
**Please do not bring repairs to our market locations **
Collecting Your Jewellery
As soon as your jewellery has been repaired we will call you to say that it is ready for collection for postage.
As we only have one jewellery designer please expect a turnaround time of 3-4 weeks minimum for repairs.